Frequently asked questions
What to expect before, during, and after setup.
These answers reflect the current four-plan public catalog and implemented product lifecycle. Provider-dependent capabilities remain subject to plan entitlement, configuration, and readiness.
Product and plans
What is Nuvareq?
Nuvareq is an AI phone assistant for businesses that depend on inbound calls. It can answer using approved business information, capture leads, support appointment workflows, follow transfer rules, and send consent-based SMS when configured.
Which plans are available?
PAYG, Starter, Growth, and Scale are the active new-customer plans. PAYG is $0/month with no included minutes and bills all call usage at $0.59 per minute. Current prices, allowances, rates, and entitlements come from the canonical catalog displayed on the Pricing page and at checkout.
Is SMS included?
SMS is not included with PAYG. It is included with Starter, Growth, and Scale at no separate monthly charge. Sending still requires the caller's consent plus valid phone, messaging-registration, and provider configuration. The portal distinguishes entitlement from setup and delivery readiness.
How is usage billed?
PAYG has no included minutes, so every billable minute is charged at $0.59. Subscription usage beyond the included allowance is billed at the active plan's overage rate. The Pricing page and checkout show current terms, while server-recorded cycle usage and charges appear in the portal.
Setup and phone handling
How does setup work?
Choose a plan, create an account, complete secure Stripe checkout, and finish the guided portal onboarding. Nuvareq reviews the submitted configuration, confirms provider readiness, and publishes the approved version to the mapped assistant.
How long does activation take?
Activation depends on complete onboarding information, review, phone and provider readiness, and any required messaging registration. The portal shows the current state and action required; Nuvareq confirms when the assistant has actually been published.
Can I keep my existing business phone number?
Phone routing and forwarding options depend on the current carrier and approved provider setup. Nuvareq will confirm the supported routing path during onboarding. Do not port, cancel, or reconfigure an existing number until that path is confirmed.
What happens when the assistant does not know an answer?
The assistant follows the uncertainty, fallback, transfer, and prohibited-content rules in the approved configuration. It can clarify, capture a callback request, or escalate rather than inventing unsupported information.
Booking, updates, billing, and support
What appointment capabilities are included?
PAYG does not include appointment-request or booking tools. Starter supports structured appointment requests, Growth supports assisted booking workflows, and Scale supports live calendar booking when the calendar integration and scheduling rules are configured and ready.
How do I update business information?
Use the customer portal to edit and save a draft. Submitted changes remain separate from the live assistant until Nuvareq reviews and publishes the approved revision, so a partial edit does not silently change caller behavior.
How do the trial, annual billing, and cancellation work?
PAYG has no trial and bills $0.59 per minute with no recurring base. Eligible new Starter, Growth, and Scale customers receive one 7-day, 50-minute trial with a payment method required. Those plans then bill monthly or annually at the selection shown in Stripe Checkout unless canceled before trial end. Annual plans still reset included minutes every month with no rollover. No onboarding fee is currently charged. Customers can cancel or manage billing in the Stripe portal when available.
How is account and caller data protected?
Nuvareq uses tenant-scoped authorization, separate customer and platform-admin access, masked provider credentials, reviewed publishing, and authenticated provider event paths. See the Security & Reliability page and Privacy Policy for more detail.
How do I get help?
Use the contact form or email nuvareq@nuvareq.com. Include the business name and a concise description of the issue, but never send passwords, API keys, payment-card details, or sensitive call content by email.
Still deciding?
Compare plans or ask about your call flow.
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