1. Acceptance and authority
By creating an account, purchasing a subscription, or using Nuvareq, you agree to these Terms and the Privacy Policy. You represent that you are authorized to act for the business associated with the account and to provide the business information, phone-routing instructions, integrations, and caller-handling rules submitted to Nuvareq. Because Nuvareq uses electronic records, you consent to receive these Terms, notices, invoices, and service communications electronically. You may withdraw that consent by contacting Nuvareq, but withdrawal may prevent continued use of features that require electronic records.
2. The service
Nuvareq provides AI call answering, approved agency or business information and FAQs, customer and administrative portal functions, lead capture, appointment requests or booking workflows where expressly included and configured, usage and billing views, support, and SMS follow-up after activation. Callers may interact with an AI-generated voice or automated system; Nuvareq does not represent that a response is human-generated or professional advice. Callers are not parties to the customer's Nuvareq agreement; the account holder remains responsible for caller notices, instructions, and data collection. A lead, appointment request, transfer, booking request, or workflow event is not a promise of eligibility, funding, availability, approval, appointment confirmation, or completed external action unless the applicable provider confirms it. Capabilities depend on the selected plan, approved configuration, provider availability, credentials, phone setup, consent, and operational readiness. A feature is not active merely because it is listed as a potential entitlement. Support is provided through the published contact channels and plan-specific coverage shown at purchase; Nuvareq does not promise 24-hour staffed escalation or a particular response time unless the applicable plan or signed order expressly says so.
3. Accounts and security
You must provide accurate account information, protect your credentials, and promptly report suspected unauthorized access. You may not share platform-admin credentials or attempt to access another customer's workspace. Nuvareq may require identity or authority verification before changing sensitive account, billing, phone, or provider settings.
4. Plans, usage, trials, and messaging
The current new-customer catalog consists of PAYG, Core, Growth, and Scale. PAYG has a $0 recurring base, no included minutes, no trial, and does not include inbound AI calling, a Nuvareq-managed telephone number, production number provisioning, production voice activation, or SMS follow-up. Core, Growth, and Scale are offered at $199, $499, and $999 monthly or $1,799, $4,499, and $8,999 annually. Their included-minute allowances and overage rates are the same at either billing interval. Included minutes reset every month and do not roll over; annual billing never grants a full year of minutes in advance.
Eligible new Core, Growth, and Scale customers receive one 7-day trial with 50 total minutes. A payment method is required. During trial, SMS follow-up and production publishing remain disabled. The trial does not include overage; service may be blocked when the trial allowance is exhausted. PAYG and existing subscriptions are excluded.
Usage is measured from provider and platform records and associated with the applicable monthly usage cycle. Core, Growth, and Scale include potential SMS follow-up, but sending remains subject to plan entitlement, recipient consent, registration, provider capability, suppression, compliance, production-readiness, and owner-authorization gates. The Stripe checkout summary and any signed order form control if they state terms specific to your purchase.
5. Billing and cancellation
Plans are billed through Stripe using the price, cadence, and usage terms shown at checkout. PAYG has no recurring base fee or onboarding fee. Core, Growth, and Scale require a payment method for trial and automatically begin at the selected monthly or annual price when the 7-day trial ends unless canceled first. By completing checkout, you authorize the applicable disclosed charges and recurring renewal until cancellation. Annual subscription fees are billed once per year; included allowances still reset monthly. Applicable overage, tax, carrier, or provider-related charges may apply only as disclosed.
A new Core, Growth, or Scale purchase includes a separate One-Time Onboarding & Implementation charge of $199, $299, or $499 respectively. It applies to the initial purchase only, is not automatically added to a normal upgrade or downgrade or to a returning established workspace, and is not automatically discounted by a recurring-subscription promotion. Historical onboarding fees, invoices, entitlements, economics, and signed order terms remain unchanged. You can use the Stripe billing portal or contact Nuvareq for supported billing changes. Cancellation prevents future renewal according to the effective Stripe state; Nuvareq records the cancellation request and provider state for reconciliation. Fees and usage incurred before cancellation remain due, and cancellation does not create a refund unless required by law or expressly agreed. If a provider state and a charge disagree, contact Nuvareq promptly so the ledger and any required refund or correction can be reviewed.
6. Onboarding, review, and publishing
You are responsible for complete and accurate onboarding information. Nuvareq may request clarification or changes before approving a configuration. Submitted changes are not live until an authorized Nuvareq administrator publishes the approved revision to the mapped assistant. Activation timing depends on review and provider readiness; purchasing a subscription does not guarantee immediate publishing.
7. Customer content and instructions
You retain responsibility for the business content, policies, prices, services, disclosures, transfer destinations, booking rules, lead questions, appointment details, workflow instructions, and other information you provide. You grant Nuvareq and its service providers permission to process that information as needed to configure and operate the service. You must have authority to provide the information and must not submit payment-card data, passwords, identity documents, protected health information, biometric data, children’s information, privileged legal material, or other restricted data unless Nuvareq has expressly approved that use. You must not instruct the assistant to make unlawful, deceptive, discriminatory, infringing, high-impact eligibility, or unsupported claims.
8. Calls, recording, messaging, and consent
You are responsible for determining and configuring legally required notices and consent for call recording, monitoring, data collection, outbound calling, commercial email, and SMS in the jurisdictions where you operate and where callers or recipients are located. If you direct Nuvareq to place outbound calls or send texts or commercial email, you must have the required lawful purpose and consent, identify the sender and purpose accurately, observe applicable calling windows, maintain applicable do-not-call and suppression records, provide required disclosures, and provide a functioning opt-out. For texts, you must honor STOP and other reasonable revocations; for email, you must honor unsubscribe requests and include required sender information. Do not use Nuvareq for prerecorded or AI-generated outbound voice, automated telemarketing, political, debt-collection, emergency, or other regulated campaigns unless the workflow has been separately reviewed and authorized. At the current launch posture, Nuvareq does not retain full call recordings or full transcript text. Nuvareq controls do not replace your legal obligations.
9. AI and emergency limitations
AI-generated speech can misunderstand a caller, produce an incomplete response, or fail because of provider, network, or configuration conditions. Nuvareq does not make credit, employment, housing, insurance, healthcare, government-benefit, legal, or other high-impact eligibility decisions. You must define fallback and escalation paths appropriate to your business and review the service's operation. Do not use Nuvareq as emergency dispatch or as a substitute for legal, medical, financial, safety-critical, or other licensed professional judgment.
10. Third-party services
Nuvareq relies on third-party services such as Stripe, hosting and database providers, Vapi and other voice or AI providers, Twilio and Telnyx telecommunications providers, Resend or other email providers, and customer-selected integrations. Their availability, retention, acceptable-use rules, and technical limits can affect the service. Nuvareq may pause a provider-dependent feature when required credentials, verification, consent, registration, or operational safeguards are missing.
11. Acceptable use and fair use
You may not use Nuvareq to violate law; facilitate fraud, harassment, impersonation, spam, unlawful telemarketing, bulk commercial email, or unauthorized texting; collect information without an appropriate basis; evade consent or provider rules; interfere with the platform; probe another tenant; expose credentials; or use the service for prohibited emergency or regulated advice workflows. You are responsible for your actions and for the actions of people who use your account or configuration, including unauthorized use resulting from your failure to maintain reasonable security. Do not use Nuvareq to transmit, store, publish, or process material that infringes intellectual-property rights, is defamatory, obscene, threatening, unlawfully discriminatory, or violates export controls; to introduce malicious code; conduct credential attacks, network scanning, denial-of-service activity, data destruction, or unauthorized access; promote violence, child sexual exploitation, terrorism, trafficking, illegal gambling, narcotics, weapons, or weapons of mass destruction; evade payment; or impersonate Nuvareq, a provider, a customer, or another person. Do not use purchased or third-party email or telephone lists for unsolicited or unconfirmed messaging. Any messaging list used with Nuvareq must use a lawful confirmed opt-in process and retain permission evidence for as long as the list is active. Fair-use limits, capacity restrictions, or additional usage charges apply only when disclosed in the applicable plan, order, or checkout. Nuvareq may investigate complaints, take remedial or preventative action, suspend or terminate affected features or accounts, and disclose information to authorities when legally required. To the maximum extent permitted by law, service interruptions caused by a violation do not create a service credit.
12. Availability and changes
We work to operate the service reliably, but uninterrupted or error-free availability is not guaranteed. We may update features, providers, security controls, or these Terms as the product evolves. We will post an updated effective date, and material changes may be communicated through the service when appropriate. Approved subscription price changes will not be silently applied to an existing billing contract.
13. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUVAREQ AND ITS PROVIDERS PROVIDE THE SERVICE, CONTENT, AI OUTPUTS, AND RELATED MATERIALS "AS IS" AND "AS AVAILABLE." NUVAREQ DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. Nuvareq does not warrant that the service will meet your requirements, produce a particular business result, or prevent all fraud, abuse, outages, or data loss. Nothing in this section excludes a warranty or right that applicable law does not permit to be excluded.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUVAREQ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR SUBSTITUTE-SERVICE COSTS, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS. To the maximum extent permitted by law, Nuvareq's total aggregate liability for all claims arising from or related to the service or these Terms will not exceed the greater of (a) the amounts you paid to Nuvareq for the service in the 12 months before the event giving rise to the claim or (b) $100. This section does not limit liability that applicable law prohibits limiting, including liability for fraud, willful misconduct, or other non-waivable liability.
15. Indemnification
You will defend, indemnify, and hold harmless Nuvareq and its officers, directors, employees, affiliates, licensors, and providers from third-party claims, damages, losses, liabilities, costs, and reasonable attorneys' fees arising from or related to: (a) your content, instructions, data, or configuration; (b) your breach of these Terms; (c) your use of the service, including calls, texts, email, recordings, or campaigns you direct; (d) your failure to obtain required consent, notice, suppression, registration, or authorization; or (e) your violation of law or third-party rights. Nuvareq will provide prompt notice and reasonable cooperation. You may not settle a claim in a way that admits fault by or imposes obligations on Nuvareq without Nuvareq's written consent. Nuvareq may participate in the defense and, when a conflict or material risk makes it appropriate, assume exclusive control of the defense and settlement; you will provide reasonable cooperation and remain responsible for the covered costs.
16. Governing law, arbitration, and class action waiver
Georgia law governs these Terms and disputes arising from them, without regard to conflict-of-laws rules, except to the extent federal law controls. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement to the extent it applies. Before starting arbitration or a court action, the parties will try in good faith for 30 days to resolve the dispute by written notice to nuvareq@nuvareq.com.
Except for an eligible small-claims action, an individual administrative or regulatory proceeding that cannot lawfully be waived, or a request for temporary or permanent injunctive or equitable relief to protect intellectual property, confidential information, security, or against unauthorized access, any dispute, claim, or controversy arising out of or relating to the service or these Terms will be resolved exclusively by individual, binding arbitration administered by the American Arbitration Association (AAA), with proceedings kept confidential to the extent permitted by law and the applicable AAA rules. If the agreement is treated as a consumer agreement, the AAA Consumer Arbitration Rules and Consumer Due Process Protocol apply; otherwise, the AAA Commercial Arbitration Rules apply. The arbitration will be conducted in Fulton County, Georgia, or remotely if the parties or the arbitrator determine that remote proceedings are appropriate. The arbitrator may award the same individual remedies that a court could award, but may not award relief for or against anyone who is not a party to the arbitration. AAA rules and applicable law govern filing fees, fee waivers, and arbitrator costs. BY AGREEING TO ARBITRATION, EACH PARTY KNOWINGLY WAIVES THE RIGHT TO A JURY TRIAL FOR COVERED CLAIMS.
YOU AND NUVAREQ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE OR CLASS PROCEEDING. To the extent this class or representative waiver is found unenforceable as to a particular claim, that claim will proceed in a court of competent jurisdiction and the arbitration agreement will not apply to that claim.
You may opt out of the arbitration and class-action waiver by sending written notice to nuvareq@nuvareq.com within 30 days after you first accept these Terms. The notice must include your name, the email address used for the account, and a clear statement that you opt out of the arbitration and class-action waiver. Opting out does not affect any other provision of these Terms. Any claim or cause of action arising out of your use of the service must be filed or demanded within one (1) year after it arose, to the extent permitted by applicable law; this period does not shorten a deadline that applicable law does not permit the parties to shorten. Either party may seek injunctive or equitable relief in a court of competent jurisdiction for the matters listed above. Nothing in this section waives a right or remedy that applicable law does not permit the parties to waive.
17. Confidentiality
Each party may receive non-public information from the other in connection with the service. The receiving party will use that information only to perform or receive the service, protect it with reasonable care, and disclose it only to personnel, providers, advisers, or authorities that need it and are bound by confidentiality duties or law. Confidential information does not include information that is public without breach, was already lawfully known, is independently developed without use of the information, or is lawfully received without a duty of confidentiality. Customer Content is the customer's confidential information; Nuvareq's non-public service, security, pricing, and product information is Nuvareq's confidential information. A party may disclose information when legally required after giving notice where legally permitted.
18. Intellectual property and feedback
Nuvareq and its licensors own the service, software, documentation, templates, workflows, designs, trademarks, and other materials provided by Nuvareq, including improvements and derivative works. Subject to these Terms and payment of applicable fees, Nuvareq grants you a limited, non-exclusive, non-transferable, revocable right to access and use the service for your internal business purposes during the applicable subscription. You retain rights in Customer Content and grant Nuvareq and its providers a limited license to host, copy, transmit, display, and process it only as needed to provide, secure, support, and improve the service, comply with law, and enforce these Terms. You may provide suggestions or feedback; Nuvareq may use feedback without restriction or payment, provided it does not identify you or disclose Customer Content.
19. Suspension and termination
You may stop using the service or request account termination through the supported account or billing process. Nuvareq may suspend or terminate access, in whole or in part, for nonpayment, material breach, security or abuse risk, legal or regulatory requirement, provider restriction, or a risk of harm to Nuvareq, customers, callers, recipients, or the service. Where practicable, Nuvareq will provide notice and an opportunity to cure; immediate action may be taken when delay would create risk or violate a requirement. Termination does not waive amounts incurred before termination or obligations that by their nature continue. After termination, access to Customer Content and any export or deletion request is subject to the Privacy Policy, applicable retention and legal-hold requirements, provider limits, and the supported workflow. Sections concerning payment, content responsibility, intellectual property, confidentiality, disclaimers, liability, indemnification, disputes, and general provisions survive termination.
20. Events beyond reasonable control
Nuvareq is not responsible for delay or failure caused by events beyond its reasonable control, including internet or telecommunications failures, provider outages, utility failures, natural disasters, war, terrorism, civil disorder, labor disputes, government action, epidemics, or security incidents caused by third parties. This section does not excuse payment obligations for service already provided or duties that applicable law does not permit a party to exclude.
21. General provisions
These Terms, the Privacy Policy, any applicable order form, and any incorporated service-specific terms are the entire agreement about the service and replace prior discussions on that subject. If an order form conflicts with these Terms, the order form controls only for the conflicting purchase-specific terms; a Data Processing Addendum or other signed privacy or security addendum controls its subject matter. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without Nuvareq's written consent, except in a merger or sale of substantially all assets; Nuvareq may assign them to an affiliate or successor. Neither party may export or use the service in violation of applicable sanctions or export laws. These Terms do not create a partnership, agency, employment, fiduciary, or franchise relationship. Except for Nuvareq's providers as intended beneficiaries of the protections expressly stated for them, these Terms create no third-party beneficiary rights. Notices under these Terms may be delivered electronically through the service or to the account contact information, and legal notices to Nuvareq may be sent to nuvareq@nuvareq.com.
22. Contact
For account, billing, support, or Terms questions, use the contact form or email nuvareq@nuvareq.com. Do not send passwords, API keys, payment-card details, or unnecessary sensitive call content.